We value our clients' experience at Shelby Street Animal Clinic. If your pet or animal is currently a patient, please feel free to complete the following Client Experience Questionnaire.
Dr. Philip Borst
We encourage you to read what others are saying and share your experience:
Best Care for Your Pets!!!!!. Dr. Borst and his staff are amazing!!! They are so caring and gentle with my animals. My parents have been going there for years and when my father died, Dr. Borst came to his showing. My puppy was recently very ill with parvo. I called every place I could think of to try to get her seen. It is hard because I am in college and have very little money. Regardless of my situation, they were able to help me. Dr. Borst has to be the only vet I can think of that is caring for pets just because he loves animals. It is a comforting thought to know that he is not after you money like other vets!!!
I couldn't be more pleased with my experiences at Shelby St. Animal Clinic. I first got my cat declawed there 3 years ago, and all of the staff members were incredibly kind and really cared about how well he was recovering. More recently, my boyfriend and I took our dog in to have a minor procedure, and we got several follow-up calls asking how he was doing and whether he was acting normally and moving around well. I can always get someone on the phone quickly to answer my questions, and the prices are very reasonable.
One occasion in particular, though, really seals this 5 star review for me. My cat had a minor surgery, and I picked him up at the end of the day, shortly before the clinic closed. Five minutes after I got home, he had ripped open a stitch on his paw and was bleeding a bit. I called the clinic in a panic (right as they were locking the doors), and the vet tech immediately offered to stay open until I could bring him back. She stayed late without charging me extra, just so I wouldn't have to go to an emergency animal clinic. I was wowed by that.
Prior to finding this place, I went to an animal clinic in Broad Ripple. It was very nice (not to mention fancier and more modern decor), but they charged twice as much as Shelby St. for a declaw. Needless to say, between the great prices and the amazing service, I won't be shopping around anymore. I recommend Shelby St. to anyone.
Such a nice, caring staff. True animal lovers!. I've been taking my own and my family's cats here for five years for everthing from spay/neuter to a broken leg, and have always had a good experience every time. Doctor Philip is gentle and kind, and very knowledgeable and thorough. The office staff is extremely nice, and you get the feeling that everyone there truly cares about your pet's well-being. When my cats have been injured or sick, it's been easy to get a same day appointment and the staff show genuine concern when I call. They listen and are very helpful when I explain the situation. They are knowledgeable about products and tell me what I might need without trying to pressure or sell me. I highly recommend the Shelby St. Animal Clinic, though it doesn't look like much from the outside, inside you'll find alot of love.